Cancellation and Refund Policy

1. Users and Clients (“You”) are responsible for requesting and managing any modifications or cancellations of a Booking Request or Reservation made through the Platform, whether through your Account, by email, by telephone, or via authorized messaging applications (including WhatsApp, Viber, and Telegram).

2. Any modification or cancellation of a confirmed Reservation is subject to these Terms and the applicable cancellation and modification policy of the relevant Marina Operator. Such policies are displayed on the marina’s information page on the Platform and are incorporated into these Terms by reference.

3. You acknowledge that modifications or cancellations may result in additional charges, penalties, or the loss of amounts already paid, depending on the applicable Marina Operator’s policy.

4. Cancellation, modification, and no-show policies are determined individually by each Marina Operator and may vary between marina operators. Some Marina Operators apply restrictive policies that do not permit refunds, while others may allow partial or full refunds under specific conditions. You are solely responsible for reviewing and understanding the applicable policy prior to submitting a Booking Request or making any payment.

5. By submitting a Booking Request and/or making any Payment in Advance through the Platform, You expressly accept the cancellation and modification policy of the relevant Marina Operator.

6. The applicable policy is made available on the Platform, on the marina’s presentation page, and in booking-related communications and payment instructions sent by Eberths.com. Unless required otherwise by applicable law or unless the cancellation is due to Eberths.com’s fault, the Eberths Commission is non-refundable once a Reservation is confirmed.

7. For any modification of a confirmed Reservation, Eberths.com may charge an additional commission or service fee. Where a Marina Operator imposes additional charges in connection with a modification, Eberths.com will pass such charges on to You in accordance with the Marina Operator’s requirements.

8. Depending on the cancellation policy established by the relevant Marina Operator, the conditions applicable to a Booking Request or Reservation may include, without limitation, one of the following:

8(a). Free Cancellation Policy: You may be entitled to a refund of up to one hundred percent (100%) of the amounts paid, excluding the applicable Eberths.com Commission, provided that the cancellation is made within the timeframe specified by the Marina Operator. Where permitted, any unused portion of your stay after check-in may be refunded in accordance with the Marina Operator’s applicable rules and procedures.

8(b). Moderate Cancellation Policy: If You cancel within the period specified by the Marina Operator prior to the Check-In Date (which may typically be up to forty-five (45) days before arrival), You may be entitled to a partial refund, generally up to fifty percent (50%) of the price requested by the marina to be paid in advance, subject to the applicable policy and conditions. The Eberths Commission is not refundable unless required by applicable law.

8(c). Restrictive Cancellation Policy: If You cancel within the period specified by the Marina Operator prior to the Check-In Date (which may typically be within forty-five (45) days before arrival), You may not be entitled to any refund. The Eberths Commission is not refundable unless required by applicable law.

9. The specific cancellation policy applicable to your Reservation shall be determined solely by the relevant Marina Operator and shall be indicated on the marina’s information page and in your Booking Confirmation.

10. The specific policy applicable to your Reservation is determined solely by the relevant Marina Operator and shall prevail over any general examples provided in these Terms.

11. In the event that any remaining amounts due in connection with a Reservation cannot be successfully authorized, captured, or collected by the Payment Service Provider, the Marina Operator reserves the right to cancel the Reservation without prior notice or formal warning.